Krishnakumar Resume 9940362044

Summary

Looking for a Project Management/Lead profile which uses my management and technical skills; handling customers/end-user related queries.

 Core Competencies:

 

Adhere to the SLA based on priority of the Tickets.	Periodical update to customers on Change Requests and software updateds.
Keep the team focused on the  Quality Delivery within the SLA	Continuous process improvement.

           

Education Qualification

§  Master of Business Administration, University of Dallas                                Spring 2003 

§  Master of Science in Computer Science, University of Texas at Arlington    April’2006

§  Master of Business Administration, University of Madras, Chennai, India    April 2000

§  Bachelor of Commerce, University of Madras                                               April’1998

 

Certifications

§  Certified Project Management Professional

§  Scrum Certified Master

§  ITIL Foundation Certified

§  Microsoft Certified Professional in C# Programming

§  Microsoft Certified Technology Specialist in MS SQL Server

§  ITIL Foundation Certified

§  Prince2                           : Foundation Certified Practitioner

§  Business Intelligence tool: Power BI

§  Database                        : SQL Server.

 

Career Highlights

§  Image award from Citi group (Satyam) for production support - Dec’06 and Jan’07

§   

Work Experience

Bank of America Software Engineer II (June 2021 – Present)	§ Data conditioning by creating new accounts Checking and Business Accounts generation. § Resolve Data issues tickets using a TOOL. § Helping team to assist on the Data Conditioning. § Creating documentation repository for the resolved tickets. § Manipulation of Data Conditioning for Accounts using Mainframe systems. § Testing of HRCI elements from different file types.
Flextronics private limited Domain: Supply Chain (Jan 2018 – Feb 2021)	§ Troubleshoot issues reported by customers in  their electronic data interchanges using EDI FACT  and X12 formats. §  Liaising with solution managers and development    teams for releasing new signals and updates to   production environment. §  Coordinating and supporting functional tests in a §  multi-integration environment.
LexisNexis Domain: E-Publishing (Sep 2015 – Jan 2017)	§  Deployed article artifacts into portal; received from    Clients and lawyers in Australia/New Zealand. § Published knowledge base articles for teams on    Product technicalities & business capabilities. (Jira  for tracking tickets and identifying user stories).
Wolters Kluwer ELM solutions            Domain: Matter and Legal Management (Duration: July 2010 – Sep 2015)	§  Provided Timely Support for Technical solutions /    ETA’s/Change Orders. §  Tested deliverables to ensure resolution meets  customer requirements and quality standards §  Coordinated with internal and external    stakeholders, including offshore teams. §  Wrote SQL queries and scripts for troubleshooting    production issues. §  Utilized and wrote knowledgebase to understand     technical & business knowledge to team members.
CSS-Slash Support     Domain: Cloud and Mash up Applications (April 2009 - July 2010)	§  Functional Testing and troubleshooting of the applications. §  Providing and maintaining the Document Knowledge in order to resolve recurring issues. (Remedy for tracking and updating tickets)
Satyam Computer Services Domain: Banking & Financial (June 2006 –Nov 2008)	§  Supported for Planview Application in terms of any     upgrade/update needed to ensure applications runs       without any issues. §  Maintained an on-site/offshore communication     channel and ensure timely deliverables §  Documented client requirements and meeting minutes  in order to provide smooth flow of communications.